Knowledge Base – Fulfyld

Terms of Service Update (09/22/2021)

Emily Marlow — Wed, 22 Sep 2021 16:16:58 +0000

All of our contracts are subject to our current terms of service which is available here on our website. Some aspects we’d like to highlight from this update on September 22, 2021 are listed below. If you have any questions regarding the updates to our Terms of Service, please reach out to your Account Manager.

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2021 Surcharge Guide

Emily Marlow — Thu, 16 Sep 2021 17:21:25 +0000

Every year, major U.S. carriers will start announcing details surrounding their increase in shipping rates for the holiday season, these increases are also known as surcharges. Small parcel carriers are expecting a significant increase in order volume due to the exponential growth of e-commerce and the challenges of the COVID-19 Pandemic. These charges are implemented to help the organizations…

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What Does my Order Status Mean?

Emily Marlow — Wed, 15 Sep 2021 21:25:46 +0000

When a customer places an order for goods, the package goes through various stages and across various locations. You may not be physically present during each stage, so it is important to track the order to ensure everything is running smoothly. Shipping/Order statuses provide essential information about the order’s position and keep both buyers and sellers updated throughout each stage of the…

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Do eCommerce fulfillment companies handle returns?

Cris Ortizano — Thu, 19 Aug 2021 19:42:15 +0000

If you are looking for returns management to be included with your fulfillment service, make sure to get more details because it is not always guaranteed and may adjust your pricing. Yes, we do! We understand that returns are not always a need for our customers but want to be clear it is an option. Our returns team is trained to detect the difference between defective and sellable…

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What are the differences between Amazon FBA, SFP and FBM?

Cris Ortizano — Thu, 19 Aug 2021 19:41:44 +0000

Fulfillment by Amazon (FBA) Starting on one end of the involvement spectrum, the FBA program leaves (basically) everything up to Amazon, letting the seller take a hands-off approach. In simple terms, you sign up for an account and send your inventory to Amazon’s warehouses, allowing them to handle storage, fulfillment, and FBA order returns. FBA products get the titles of Free Two-day…

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Kitting vs. Bundling

Cris Ortizano — Thu, 19 Aug 2021 19:41:10 +0000

Kitting is the process of packing separate but related items, then supplying them as one unit. The kit itself then becomes 1 SKU. The key with kitting is that not all the items in a kit can be sold individually. For example, the kit may require a special box and promotional insert. These items have their own SKU number that populates in our software however they cannot be purchased…

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How do I calculate the billing weight (Dimensional Weight) of my shipment?

Cris Ortizano — Thu, 19 Aug 2021 19:39:48 +0000

At Fulfyld, all orders are shipped via USPS, FedEx and UPS delivery services, based on the shipping speed chosen. Each order is shipped based on the carrier billable weight of your product once packaged. This means that whichever amount is greater, dimensional or actual weight, that is your billable weight. What is dimensional weight? Dimensional weight is the pricing method used for…

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What carriers does Fulfyld use?

Cris Ortizano — Thu, 19 Aug 2021 19:39:14 +0000

A carrier is a firm that specializes in transporting cargo and shipments. They are a crucial to the logistics process by replenishing inventory and sending out timely orders for our customers. That’s why we’re partner with the best. We are currently partnered with USPS, FedEx, and UPS. If you prefer to use a different carrier, let us know and we can discuss other options!

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What is a 3PL?

Cris Ortizano — Thu, 19 Aug 2021 19:34:34 +0000

Third Party Logistics provider. Originally a military term, a third-party logistics company provides outsourced logistics services. 3PL’s may manage anything from distribution, movement of resources, or fulfillment. Fulfyld is a 3PL specializing in fulfillment for companies that sell direct to consumer (e-commerce).

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eCommerce Glossary Terms

Cris Ortizano — Thu, 19 Aug 2021 19:33:54 +0000

3PL: Third Party Logistics provider. Originally a military term, a third-party logistics company provides outsourced logistics services. 3PL’s may manage anything from distribution, movement of resources, or fulfillment. Account Manager: Acts as the liaison between the company and accounts (customers) they’ve been assigned to oversee. They are responsible for nurturing the relationship and…

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